Jonathan Miller

Summary

Technical program manager who leads cross-functional programs in high-stakes areas, especially accessibility and responsible AI. Started as a software engineer; has since run multi-team programs at Avalara, built a design-to-code accessibility framework at Smartsheet, and leads accessibility across 700+ ebook titles and 27,000 PowerPoint files at W.W. Norton.

Experience

1. Accessibility Program Manager, W.W. Norton & Company

   Mar 2023 to present · New York, NY (Remote)

   Leading enterprise-wide accessibility integration (WCAG, Section 508) across 700+ ebook titles and 27,000 PowerPoint files, and accessibility-safe AI-assisted content workflows with human-in-the-loop review.

2. Senior UX Program Manager, Accessibility, Smartsheet

   Oct 2021 to Feb 2023 · Seattle, WA

   Built a design-to-code accessibility framework and shifted accessibility testing left into CI/CD.

3. Accessible Design Lead (Volunteer), Seattle School District / UW HuskyADAPT

   Sep 2018 to Aug 2021 · Seattle, WA

   Led research and design of a chorded-keyboarding tool and an AAC app with students with neuromuscular disabilities.

4. Technical Program Manager, Avalara

   Nov 2016 to Apr 2021 · Seattle, WA

   Directed programs across 8 engineering teams keeping the platform stable for 1.5B+ transactions at peak.

5. Software Engineer, Avalara

   Jun 2014 to Nov 2016 · Seattle, WA

   Built high-volume C#/.NET backend systems for compliance and reporting.

Education and certifications

• Graduate Certificate, User-Centered Design: University of Washington
• B.S. Computer Science, Minor in Computer Engineering: Seattle Pacific University
• Project Management Professional (PMP): PMI
• PMI Agile Certified Practitioner (PMI-ACP): PMI
• Certified Professional in Accessibility Core Competencies (CPACC): IAAP (in progress)